Return & Refund Policy

Our Guarantee

We stand behind the quality of the networking hardware we provide. If you are not satisfied with your purchase, we are here to help.

Returns Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

Return Process

1. Contact our support team at kiran@network-solutions.in or 092462 18097.
2. Provide your invoice or proof of purchase.
3. For local customers in Hyderabad, you can visit our service center at Warasiguda H.NO. 12-11, 1671/1, Amber Nagar, SBH Colony, Hyderabad, Telangana 500044.
4. For outside orders, you may return the item via a trackable courier service.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (or via bank transfer). You will receive the credit within 5-7 business days, depending on your bank's policies.

Non-Returnable Items

• Items with physical damage or burnt components.
• Software licenses that have been activated or registered.
• Items missing original packaging, manuals, or accessories.

Warranty Support

For products under manufacturer warranty (Cisco, Aruba, Dell, etc.), our technical team will assist you in the RMA (Return Merchandise Authorization) process and coordinate with the respective brand's service centers in Hyderabad.